How it works

What we're trying to do

At Elara online, we're making every effort to be Ireland's best PC and component e-tailer. This means offering the largest and newest assortment of products, from the worlds leading manufacturers, at a competitive price, within a reasonable time, and directly to your door.

The way it works

Elara is an online company. We utilise automated, online systems to allow our customers to place and view their orders over the web. This allows us to save on costs and in turn we can pass those savings on to our customers.

Delivery

Our warehouse will send a dispatch email when the order leaves us. This email contains tracking number(s) and contact details for the carrier. Delivery usually takes place the day after a customer receives the dispatch email, but sometimes the delivery can be delayed till the second day, this is especially true for very rural areas of the country. If the courier has made one attempt to deliver and if the customer is not available, the courier will leave a calling card and the customer will have 7 days to contact the courier company and request a second delivery. After seven days without contact from the customer, DPD will return the order to Elara Online for collection. If we are requested by the customer to re-dispatch the order there will be a second delivery charged. Please note that orders delivered to companies may not be delivered to the customer in person, but will likely be signed for at a post room, goods in or at the reception area, please notify the relevant personnel in your company if this is the case.

Collections

Our warehouse will also send an email to customers to inform them that their order is ready for collection. As we have limited space to store collections we require that customers collect their order within five business days of notification. Orders not collected within this time will incur a daily storage charge of €1. Customers are requested not to attempt collection until the collection email is received or the online status for the order shows ‘Awaiting Collection’ as their order will not be available.

Because Elara Online is an 'e-tailer' we ask that our customers submit orders through our website. We have a small but dedicated sales team available to handle calls, but prices will be higher than those on the website as our costs are higher.

Bear in mind that our sales personnel are not suitably qualified to give technical advice and solve compatibility issues. They will do their best to help, but in most cases they are just referencing information that is readily available on our website. Should a customer have questions regarding products, and they cannot find the answer on our website, then we would advise that they visit the manufacturer's website which is listed above the shipping link when they are viewing a products full details. Should a customer be unable to find the relevant information they can email the sales team using the "Email a query" link on the right hand side of the page when they are viewing a products full details, we will then attempt to give an acceptable answer by reply of email.