1. Can't Log in and can't add items to cart

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In order to use our site, you must have cookies enabled.

- Internet Explorer
Tools->Internet Options->Privacy->Advanced. Then uncheck the box "Override automatic cookie handling" and click apply.

- Mozilla
Tools->Options->Privacy->Cookies. Then check the box "Allow Sites to Set Cookies" and click apply.

Enable Active Scripting

In order to use our site, you must have active scripting enabled.

- Internet Explorer
Tools->Internet Options->Security->Custom Level. Then scroll to the bottom, and scroll up enabling "Scripting of Java Applets" and "Active Scripting".

Other reasons why you might not be able to log in

- Passwords are case sensitive, ensure your caps lock is not on.
- You may have registerered under a different email address the last time. - Give us a call on 01-6251320 with a previous order no and we can confirm your email address.
- You may have forgotten your password - Click on the Forgot Password link on the login page

If you want to change you billing/contact details simply login to your Elara Online account.

1. At the members welcome page go to Account Options, Edit Contact Details.
2. Fill in the appropriate details and click update details to complete the process. You can select to have the Elara Online Newsletter sent to your email address. The Newsletter contains information on special offers and new products.
3. The billing/contact details are used by Elara to verify credit card information and to send relevant billing information.
4. Generally, invoices are available to the customer through there member section. Should you wish to receive a hard copy by post you can select the appropriate box. Hardcopy invoices will incur an addition charge of €1.50 per invoice.

If you want to add or change delivery addresses simply login to your Elara Online account.

1. At the members welcome page go to Account Options, Edit Delivery Addresses.
2. The delivery address maintenance allows you to add new addresses, and edit existing addresses. To add a new address, fill in the appropriate cells. Use as much information as possible. Bear in mind it is not the post service that will be delivering it is a private courier who may be unfamiliar with the area.
3. Click on Add Delivery address to complete the addition.
4. Saved addresses are viewable below the add address fields.
5. You can edit, delete, or set as default, any one of these addresses as you wish.

Elara Online do not post out Vat Invoices. In keeping with our 'e-tailer' philosophy, we empower the customer to acquire the information they need through our website. All order invoices are available through the customer login section.

1. To print or download your invoice login to the members welcome page.
2. Find the order you are looking for, depending on how recent the order is, it will be under 'completed orders' or 'current orders'.
3. Click on the 'details' link to the right of the order number. The View Order Details page will appear listing the products and amounts for that order.
4. On the right hand side, below the totals, you will see a 'Print Invoice' link. Click this link and a PDF invoice will appear. You can then print or save the document as you see fit.

**Invoices are available two days after order dispatch. If you click on Print Invoice and a message displays saying the document is not available, you will need to check back in a day or two as the order is not yet invoiced.

If you continue to have problems downloading an invoice or you have accounting queries email accounts@elara.ie.

If you want to change you account email or password simply login to your Elara Online account.

1. At the members welcome page go to Account Options, Edit Login Details.
2. You will be asked to enter a new email address and a new password. You must enter all fields to complete the process; however, should you wish to keep one of the details the same as it was originally, just re-enter it in the appropriate fields.